Associate Solution Architect - Customer Success

Demonstrate thorough knowledge of industry best practices, business processes, o9 s solutions, technical architecture, and value proposition Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem Be the single point of contact for any platform level upgrade/patch/hot fix Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems Create and execute workflow and data analytics test-cases Work on bugs/issues and track progress at resolving issues using support tool Support Super User and End User training, for a global user base Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations team...

Ready to Apply?

Submit your application today and join our talented team at O9 Solutions.

Submit Application