Associate Service Desk Analyst

Excellent English communication skills.

Required with an experience in international voice profile (global clients) - Inbound/Outbound (technical support). Preferably US.

Experience with at least L1 Desktop troubleshooting. The role will require L1 ServiceDesk skills as the team only manages L1 troubleshooting for Desktop and third-party application support, the team resolves 60-65% of all issues.

2.5 years of experience (preferable)

Experience working in 24X7 voice support function. 

Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.

Experience working on ACD (Automatic call distributor) would be preferable.

Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.

L1 Experience wor...