Associate Service Desk Analyst

Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing)

2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook

Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration)

1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.)

1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.)

Basic knowledge of ITIL framework (V3.0 foundation would be added advantage)

Clear understanding of Network and Server fundamentals.

Logical frame of mind to articulate and troubleshoot new issues.

Expe...