Associate, Retail Channels (Digital Adoption)

The Associate, Retail Channels (Digital Adoption) provides direct support and communication to retail channels and supports strategies and initiatives to further the adoption of digital channels among customers. This on-site position is based at Oriental Center in San Juan, PR, and requires rotation across branch locations according to business needs.


MAJOR DUTIES & RESPONSIBILITIES:
+ Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
+ Refer customers to the digital channel options according to the customers’ needs.
+ Support the definition and development of digital channels adoption strategies for existing and new clients.
+ Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
+ Throughout direct observation of clients and customers’ conduct, apply gained insights/data to create pitch-perfect digital briefs...

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