Associate Representative, Customer Service and Support

APL Logistics

📍 Haiphong, Hai Phong, Vietnam 💼 Full time 🕒 Posted June 07, 2026

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Job Description

This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL.
Execute established processes and audit measures to support and meet customers’ requirements at agreed level. 
Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
Streamline processes to achieve cost savings and ensure prof...
            

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Job Details

Location Haiphong, Hai Phong
Job Type Full time
Category Information and Record Clerks
Posted Date June 07, 2026
Application Deadline July 17, 2026