Associate – Product Support

ROLE PURPOSE

To provide timely and effective product support by resolving customer issues, configuring systems and devices, collaborating with cross-functional teams, and delivering a seamless customer support experience

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CORE RESPONSIBILITIES

• Owns Technical Support & Troubleshooting – Provide Level 1 support, troubleshoot issues, and configure products and devices.
• Drives Ticket & Escalation Management – Manage ticket lifecycle, prioritize issues, and coordinate timely escalations.
• Maintains Configuration & Product Excellence – Ensure accurate system configurations, documentation, and product knowledge.
• Accountable for Customer Support & Cross-functional Collaboration – Deliver seamless customer support while partnering with internal teams for effective resolutions.

KEY RESPONSIBILITIES

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