Associate Manager - IV

• Lead, mentor, and develop a high-performing team with clear goals and accountability. 

• Act as an escalation point for client issues and ensure timely resolution. 

• Attend and contribute to internal meetings

• Capture and share lessons learned related to solved issues 

• Identify gaps and areas for improvement in the process 

• Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries. 

• Communicate directly with client, attend any calls/meetings with Client when required in alignment with Customer Support 

• Conduct regular business reviews and feedback sessions with manufacturing clients. 

• Monitor SLAs, KPIs, and quality standards to ensure delivery and client...

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