Associate Manager, Digital CX

We are currently seeking an Associate Manager, Digital CX for one of a top tier motor vehicle manufacturing business in Dubai.

• Conduct comprehensive analysis of distributors’ CRM practices and Dealer Management Systems (DMS).
• Identify gaps, inefficiencies, and improvement opportunities to enhance customer journey continuity.
• Evaluate CRM solutions and support the development and improvement of the regional CRM/DMS platforms across selected markets.
• Support distributors in improving CRM systems and processes for a seamless end-to-end Customer Experience Journey (CXJ) from awareness to loyalty as defined by Kia.
• Coordinate between Kia and distributors during CRM wireframing, system rollout, and integration phases.
• Ensure standardized CRM processes are embedded across markets in line with Kia direction and CX objectives.

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