Associate IT Consultant - Service Desk

Primary responsible for performing the following tasks or activities:

• Incident Management – triage, troubleshoot, resolve and when necessary escape IT-related issues that are reported by end‑users from supported ContiTech locations either via phone, email, chat or online ticket.
• Request Management – monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request.
• Access Provisioning – review, fulfill and when necessary escape IT‑access related requests submitted by end‑users from supported ContiTech locations (e.g. new hire access request, additional access request for existing end‑users).
• Access Termination – review, terminate and when necessary escape IT‑access related requests submitted by end‑users from supported ContiTech locations (e.g. end‑user resignation or termination, access freeze for identified end‑users).

Ready to Apply?

Submit your application today and join our talented team at Continental.