Job Description
Associate Director - Operations for our Banking Financial Services vertical
Location: Mexico City (in-office)
Business Unit: Mortgage and Banking
Shift: Mid / US Time
Job SummaryThe position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is accountable for:
Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectives Understanding, reviewing, governing and ensuring contracted commitments (including but not limited to just SLA’s/KPI’s) are met sustainably and proactive actions are taken to do so Involvement in Sales, Solutions and Transitions to grow the business and establish differentiated Value proposition that is instrumental in growing wallet share and new client acquisition Bring best in class and Innovative contact center operations practice...Ready to Apply?
Submit your application today and join our talented team at Firstsource.
Submit ApplicationJob Details
- Location méxico, baja california
- Job Type Full-time
- Category Other-General
- Posted Date July 07, 2026
- Application Deadline August 16, 2026