Associate Director - Helpdesk

Qiddiya Investment Company is on a mission to redefine entertainment and lifestyle in Saudi Arabia. We are currently seeking an Associate Director - Helpdesk to lead our customer support operations, delivering exceptional service and support to all stakeholders. This role will play a critical part in ensuring that our helpdesk team operates efficiently and effectively, providing timely troubleshooting and solutions for a variety of operational challenges.

The Associate Director - Helpdesk will oversee the daily operations of the helpdesk, ensuring quality assurance and continuous improvement in service delivery. You will manage a team of support personnel, providing them with leadership and guidance as they assist employees and visitors with IT and operational inquiries. Your expertise in service management frameworks will be invaluable in streamlining processes and enhancing user satisfaction.

This role demands excellent communication skills, a customer-centric mindset,...

Ready to Apply?

Submit your application today and join our talented team at Qiddiya Investment Company.