Associate Digital Customer Success Manager

About the Role
As an Associate Digital Customer Success Manager, you will:
Develop and implement proactive digital programs to help customers maximize value from Thomson Reuters solutions.
Create automated nurture campaigns that deliver relevant messages to customers via email, in-app, and other channels.
Use a deep understanding of customer adoption challenges to inform program design and strategy.
Experiment with AI, automation, customer insights, and data to drive innovation and improve customer outcomes.
Align customer programs and communications with other teams, including Customer Success, Marketing, Sales, and Product.
Monitor customer usage data to identify risks and proactively launch targeted engagement campaigns.
Curate, identify gaps, and provide feedback on educational content to support customer self‐service and learning.
About You
You're a fit for this role if you have:
2–4 years' experience in GTM, Customer Marketing, Digit...

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