Associate Customer Service Representative

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other communication channels
• Troubleshoot issues, identify root causes, and provide timely resolutions
• Deliver accurate and clear information using established processes and tools
• Address customer concerns and ensure appropriate follow-up to resolution
• Maintain records of customer interactions and support activities
• Support customers during peak periods and across multiple products as needed
• Collaborate with team members to share knowledge and improve service delivery
• Contribute ideas for process improvements and participate in team initiatives
• Assist in onboarding or guiding new team members when required
• Provide basic product guidance or training to customers
• Meet individual and team performance objectives
• Perform other related duties as assigned

Qualif...