Associate Customer Care Representative

Rocket Software

📍 Waltham, Massachusetts, United States 💼 Full time 🕒 Posted June 12, 2026

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Job Description

Job Description
 Summary:The Associate Customer Care Representative at Rocket Software plays a vital role in ensuring customer success. This position involves handling a wide range of customer inquiries via phone and email, with a focus on professionalism, empathy, urgency, and a genuine desire to help. As a part of a remote team of Customer Care Reps around the world, you will become a Subject Matter Expert on the Rocket Community platform, educating customers on its features and benefits while advocating for their needs and driving positive outcomes. This is a fully remote position in Costa Rica.Essential Duties & Responsibilities
Deliver exceptional customer service via phone and email with empathy, urgency, and professionalism to our customers around the world; these include small and large businesses, new and existing customers. 
Accurately and promptly process customer requests, escalating to your manager when necessary.
Ensure...
            

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Job Details

Location Waltham, Massachusetts
Job Type Full time
Category Information and Record Clerks
Posted Date June 12, 2026
Application Deadline July 22, 2026