Associate Consultant - IT Service desk Job

YASH Technologies

📍 pune, maharashtra, India 💼 Full-time 🕒 Posted June 30, 2026

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Job Description

Job Description  
ROLE AND RESPONSIBILITIES: 
Primary contact point for end users via phone/Chat/self-service tickets. 
Qualify and Open tickets for remediation of events. 
Triage Tickets to respective teams. 
Regular update and follow up on tickets in the queue 
Follow up tickets till closure. 
Ability to manage a variety of technically complicated tasks effectively 
Experience in Remote support and troubleshooting skills. 
Understanding of Basics Hardware accessories / devices and peripherals 
Should be flexible for rotational shifts 
Excellent oral and written communications skills 
Exposure in practicing ITIL standards for Infrastructure management. 
QUALIFICATIONS AND EDUCATION REQUIREMENTS: 
A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology 
ITIL V4 Foundation training or certification 
Knowledge and ex...
            

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Job Details

Location pune, maharashtra
Job Type Full-time
Category Other-General
Posted Date June 30, 2026
Application Deadline August 09, 2026