Job Description
This is a 1-year contract position. Assistant Technical Support Engineer up to $3,000. Technical Support Engineer up to $3,600. Key Responsibilities: Corrective Maintenance Provide comprehensive technical support in carrying out corrective maintenance work independently as per Service Level Agreement (SLA).
Attend to customer service requests and queries promptly and professionally.
Ensure timely follow-up with escalated cases to maintain customer satisfaction.
Log, track, and update all issues in the support ticketing system with detailed and accurate records.
Respond to customer queries, guiding them through detailed troubleshooting steps.
Address all follow-up actions outlined in field service reports and ensure timely and accurate submission.
Immediately escalate cases that are categorized as Severity One to the manager for prompt resolution.
Preventive Maintenance Conduct maintenance activities independently as per established preventive maintenance (PM) check...
Attend to customer service requests and queries promptly and professionally.
Ensure timely follow-up with escalated cases to maintain customer satisfaction.
Log, track, and update all issues in the support ticketing system with detailed and accurate records.
Respond to customer queries, guiding them through detailed troubleshooting steps.
Address all follow-up actions outlined in field service reports and ensure timely and accurate submission.
Immediately escalate cases that are categorized as Severity One to the manager for prompt resolution.
Preventive Maintenance Conduct maintenance activities independently as per established preventive maintenance (PM) check...
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Submit your application today and join our talented team at o'connor's singapore pte ltd.
Submit ApplicationJob Details
- Location toa payoh, central region
- Job Type Full-time
- Category Other-General
- Posted Date June 08, 2026
- Application Deadline July 18, 2026