Assistant Service Delivery Manager

International SOS
📍 Andheri East, Maharashtra, India 💼 Full-time 🕒 Posted June 29, 2026

Job Description

Position Summary

Key responsibilities


Client & Service Focused

  • Drives high touch of service across all service delivery channels (Phone, chat, email, web, and so on).

  • Has complete understanding of all clients contractual agreements and translate these into standard operating

  • procedures and specific workflows.
  • Quality

  • Works closely with the Partnership Development team to ensure all offers and benefits are operationalized

  • Manages all escalations and complaints with the appropriate priority and diligence.

  • Ensures call and case quality compliance.
  • People Management

  • Ensures that resource requirements are well understood for the purpose of financial planning and recruitment.

  • Supports the recruitment process as directed by the Head of Service Delivery.

  • Managers, coaches and motivates direct reports, e...
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    Job Details

    • Location Andheri East, Maharashtra
    • Job Type Full-time
    • Category Operations Specialties Managers
    • Posted Date June 29, 2026
    • Application Deadline August 08, 2026