Assistant Operations Manager

RESPONSIBILITIES

:


· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
· Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience · Assist in providing direction to janitorial service
· Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
· Ensure all front desk, kids club and Armbar adhere to policies and procedures
· Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
· Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
· Work with OM in planning and implementation of promotions and merchandising
· Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place acco...

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