Assistant Night Manager

• Support and lead the Night Audit and Front Office operations during overnight shifts.
• Deliver exceptional guest service and handle guest enquiries, requests, and complaints professionally.
• Complete Night Audit procedures and ensure all daily financial reconciliations are completed accurately.
• Manage guest arrivals, departures, and room allocations.
• Ensure hotel security procedures and emergency response protocols are followed.
• Act as the senior hotel representative overnight and make operational decisions as required.
• Coordinate with Housekeeping, Engineering, Security, and Food & Beverage teams to ensure smooth hotel operations.
• Assist with training and development of Front Office team members.
• Maintain high standards of presentation, professionalism, and service delivery.

• Previous Front Office supervisory or leadership experience within a h...

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