Assistant Manager - Process Training ( Airlines Process/ IATA/ GDS/ Travel/ TMC ) - Vizag

Role: • Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction • People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environmentKey Accountability:• Hiring: Hiring candidates as per client and process requirement on all communication parameters • Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. • Detailed daily New Hire training review • Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately • Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly• Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshe...

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