Assistant Manager, Patient Feedback Office

Drive service quality at SGH as an Assistant Manager in the Office of Patient Experience, focusing on patient feedback management. You will engage effectively with patients to ensure their voices are heard and addressed.

In this position, you will analyze patient feedback and work diligently with stakeholders to facilitate timely responses and resolution. Your role includes updating our feedback tracking system, compiling reports, and participating in projects aimed at enhancing service delivery. Your communication skills will be critical in fostering trust and resolving issues promptly.

Key Responsibilities:
• Manage patient engagement and feedback collection
• Analyze feedback and coordinate with stakeholders
• Update the tracking system for effective case management
• Prepare and present feedback reports weekly
• Engage in quality improvement initiatives

Requirements:
• Bachelor’s degree in Nursing or related...

Ready to Apply?

Submit your application today and join our talented team at Singapore General Hospital.

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