Assistant Manager in Customer Engagement

Shape exceptional customer interactions as an Assistant Manager focused on Customer Engagement. Work alongside the Store General Manager to develop a thriving team and improve customer experiences.
In this Assistant Manager role, you will partner with the Store General Manager to hire and build an effective, diverse team. Essential responsibilities include scheduling, coaching on loyalty programs, and enhancing customer service across the sales floor. Use customer feedback to create strategies for continuous improvement.
Key Responsibilities:
• Support the Store General Manager in team building
• Manage scheduling for efficient store operations
• Drive loyalty program success through team training
• Lead the Manager on Duty program for customer focus
• Handle escalations to ensure prompt resolution
Requirements:
• Strong leadership and communication skills
• Problem-solving abilities in high-pressure situations
• Interpersonal skills for effective team ...

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Submit your application today and join our talented team at Mark's Work Wearhouse Ltd..

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