Assistant Manager- Guest Services- Front Office

• Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
• Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
• Lead effective onboarding and training initiatives to develop team members' skills and competencies
• Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
• Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
• Manage emergency situations and security concerns in accordance with hotel procedures and protocols
• Monitor front office performance metrics and provide actionable feedback to team members
• Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
• Maintain accurate records, re...

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