Assistant Guest Experience Manager - Arabic Speaker/ Additional Language

Accor

📍 Dubai, Dubai, United Arab Emirates 💼 Full-Time 🕒 Posted July 06, 2026

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Job Description

Job Description
Primary Responsibilities 
VOICE OF THE GUEST
As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the property
Focuses on guest satisfaction when identifying business improvement opportunities
Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)
Encourage staff to invite guests to answer to the hotel guest satisfaction survey
Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex
Manage responses to all guest feedback, as per AccorHotels’ recommendation
Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)
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Job Details

Location Dubai, Dubai
Job Type Full-Time
Category Baggage Porters, Bellhops, and Concierges
Posted Date July 06, 2026
Application Deadline August 15, 2026