Job Description
Description
Guest Experience & Service
Deliver and model Sonesta’s service standards, ensuring a positive and memorable guest experience.Handle guest check-in and check-out procedures efficiently and accurately.Respond to guest inquiries, concerns, and complaints in a timely and professional manner.Actively resolve service issues and escalate when necessary to ensure guest satisfaction.Maintain a visible presence in the lobby to engage with guests and team members.Operations Management
Assist in overseeing daily front desk operations, including staffing, scheduling, and workflow.Ensure compliance with hotel policies, procedures, and brand standards.Monitor room availability, occupancy, and reservations to maximize revenue opportunities.Review shift reports, cash handling procedures, and audit processes for accuracy.Support coordination with h...
Ready to Apply?
Submit your application today and join our talented team at Sonesta Hotels.
Submit Application