Job Description
Key Relationships
Maintain inter-departmental relationships to ensure seamless customer service.
Key Responsibilities
+ Assists the Front Office Manager in all aspects of their duties.
+ Assist Front Office Manager in execution of the management of staff.
+ Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
+ Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition.
+ Control the availability of rooms, room types, accuracy of room counts and rate categories.
+ Maximize occupancy, revenue and average rate while maintaining high service standards.
+ Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.
+ Turn away guests if occupancies de...
Maintain inter-departmental relationships to ensure seamless customer service.
Key Responsibilities
+ Assists the Front Office Manager in all aspects of their duties.
+ Assist Front Office Manager in execution of the management of staff.
+ Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
+ Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition.
+ Control the availability of rooms, room types, accuracy of room counts and rate categories.
+ Maximize occupancy, revenue and average rate while maintaining high service standards.
+ Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.
+ Turn away guests if occupancies de...
Job Details
- Location Jordan, Jordan
- Job Type Full-time
- Category other-general
- Posted Date March 01, 2026
- Application Deadline April 03, 2026