Job Description
Lalamove is a leading on-demand delivery platform that is disrupting the logistics industry by connecting customers and drivers through advanced technology. We operate with Passion, Execution, Grit, and Humility. In Japan, we are rapidly scaling to empower local SMEs and individual users with lightning-fast delivery solutions.
As the Assistant Customer Service Manager, you will be the bridge between our frontline operations and management. You will lead a team of CS Specialists to provide world-class support to both our users (customers) and our partner drivers. You will drive efficiency, monitor KPIs, and ensure that every interaction reflects Lalamove’s commitment to speed and reliability.
What you’ll do
Team Leadership: Supervise, coach, and mentor CS agents and Team Leads to ensure high performance and career growth.
Operational Excellence: Oversee daily workflow to meet critical K...
Ready to Apply?
Submit your application today and join our talented team at Lalamove.
Submit ApplicationJob Details
- Location Japan, Tokyo
- Job Type Full-time
- Category Operations Specialties Managers
- Posted Date June 05, 2026
- Application Deadline July 15, 2026