Assistanat Reservation Manager

1. Maintains complete knowledge of and complies with all departmental policies / service procedures /standards.

1. Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.
2. Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
3. Maintains positive guest relations at all times.
4. Resolves guest complaints, ensuring guest satisfaction.
5. Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
6. Maintains complete knowledge of:
7. All hotel facilities/services, hours of operation.
8. All guest room layouts, bed types, décor, appointments, and locations.
9. Room availability for any given day.
10. Restricted dates, rates and room types.
11. All room rates, packages and promotions.
12. Specific ar...

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