askHR Knowledge Content Lead

As the askHR Knowledge Content Lead, you’ll own how HR knowledge is governed, published, and continuously improved across the askHR Employee Portal. You’ll work closely with HR content owners, HR Operations, Employee Experience teams, and IT to ensure employees can easily find accurate, consistent, and trusted HR information—supporting a scalable, high‑quality employee experience.

This role blends hands‑on knowledge management with strategic partnership. You’ll guide content owners through governance and review cycles, serve as the ServiceNow Knowledge Management subject matter expert, and use data and insights to improve content quality, findability, and self‑service outcomes.

In this role, you will:

Lead HR knowledge governance and review cycles

+ Manage bi‑annual and annual review cycles, ensuring content is validated, current, and compliant

+ Partner with content owners to support timely updates and governance requirements

+ Mai...

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