Architect

Job Summary
We are seeking an Enterprise Architect with strong expertise in CRM (Customer Relationship Management) and ITSM (IT Service Management) platforms to lead solution architecture and maximize value for enterprise customers in Singapore through digital transformation, solution design, and service optimization.
Responsibilities
Lead the architecture and design of CRM and ITSM solutions that align with customer business processes and IT service strategies to drive measurable business outcomes
Serve as the primary technical and strategic advisor for CRM and ITSM solutions across assigned Singapore enterprise accounts, influencing customer decision-making and digital transformation initiatives
Facilitate technical workshops, discovery sessions, and develop solution roadmaps with customer stakeholders to ensure alignment and adoption
Provide proactive guidance on platform adoption, integration, and customization for leading CRM and ITSM platforms such as Salesforce...

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