A/R Recovery Representative I (Tier II)

Description We are looking for an A/R Recovery Representative I (Tier II) to support invoice recovery efforts and deliver responsive service to both internal teams and external clients in Rochester, New York. This Long-term Contract position focuses on resolving delinquent accounts, handling billing concerns, and protecting company revenue through timely, accurate follow-up. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work across payroll, HR, and finance-related matters with professionalism and attention to detail.

Responsibilities:
• Manage overdue receivables by researching account status, following up on outstanding balances, and driving timely payment resolution.
• Respond to billing questions and disputed charges by reviewing available documentation, identifying root causes, and coordinating appropriate next steps.
• Support revenue protection efforts by balancing collection effectiveness with a positive custom...

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