Application Support Tech II

Job Description
An employer in the insurance industry is looking for an Application Support Tech II to join the fully-remote team. This person will support a wide range of enterprise business applications such as ServiceNow, DocuSign, Kofax/Tungsten, HubSpot, and others. This role is focused specifically on application-level support—not help desk or hardware—acting as the go-to resource when users experience issues within specific systems. On a daily basis, this individual will troubleshoot application issues, manage user access and permissions (including SSO and ideally Okta), document tickets, and escalate to vendors when needed, while maintaining ownership of the issue through resolution. This person will operate as a functional owner across multiple applications, supporting onboarding/offboarding of users, managing configurations, and ensuring each system is aligned with Alliant’s governance model. They will work closely with project managers and business teams as new applicatio...

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