Application Support Specialist

We are seeking a Tech Lead to manage and support critical Investments and Private Banking applications in Production environment. The role will ensure high availability, stability, and performance of production systems while leading a team of support engineers in a regulated banking environment. The candidate will act as a Subject Matter Expert (SME), driving incident resolution, automation, and operational excellence.

Key Responsibilities:

1 Incident & Problem Management:

o Lead resolution of P1/P2 incidents with end-to-end ownership

o Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes

o Drive MTTR reduction and eliminate repeat incidents

o Manage major incident calls and stakeholder communication

2 Application Stability & Monitoring:

o Ensure 99.9%+ uptime of critical investment applications

o Proactively monitor applications using tools like AppDynamics, Grafana

o Identify a...

Ready to Apply?

Submit your application today and join our talented team at Kotak Mahindra Bank.