Application Support Specialist

Job Summary

The Application Support Specialist is
responsible for providing Level 1 and Level 2 support for enterprise
applications, ensuring system stability, performance, and compliance with
Service Level Agreements (SLAs). The role involves troubleshooting, documentation,
system configuration, user onboarding, cross-functional collaboration, and
leading process improvement and project management initiatives. The incumbent
plays a key role in maintaining operational continuity while supporting
enhancements and automation across enterprise systems.

Role responsibilities:

§ L1 and L2
Support –Timely troubleshooting and problem resolution within SLA

§ Creating
and maintaining Requirement Document, Integration document, Impact Analysis,
RCA, and Solution Document

§ Creating
and maintaining user manual and admin manuals

§ Onboardi...

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