Application Support Engineer

Role - Application Support Engineer
Key Roles & Responsibilities :
Provide day-to-day technical/Functional support.
Act as the first point of contact for all application-related incidents and service requests.
Perform proactive application monitoring and troubleshooting to prevent outages.
Execute and manage incident response and root cause analysis.
Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
Review and test patches in Test environments and ensure to have sign off before any production deployment.
Ensure to follow change management process as defined.
Tune performance at application and database levels for optimal availability and improve user experience.
Identify and implement process improvements to reduce operational overhead and increase system uptime.
Maintain documentation related to issue resolution, standard operating procedures, and known errors.
Collabora...

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