Application Support Engineer

Role - Application Support Engineer

Key Roles & Responsibilities :

• Provide day-to-day technical/Functional support.
• Act as the first point of contact for all application-related incidents and service requests.
• Perform proactive application monitoring and troubleshooting to prevent outages.
• Execute and manage incident response and root cause analysis.
• Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
• Review and test patches in Test environments and ensure to have sign off before any production deployment.
• Ensure to follow change management process as defined.
• Tune performance at application and database levels for optimal availability and improve user experience.
• Identify and implement process improvements to reduce operational overhead and increase system uptime.

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