Application Support Engineer

Key Objective

• Providing application delivery support to meet business need global/regional based.

• Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.

• Design and implementation of support processes using ITIL best practices.

• Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.

Responsibilities

• Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.

• Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.

• Ensure that tickets are formally closed and, where...

Ready to Apply?

Submit your application today and join our talented team at Chubb.