Application Support Engineer (L2/L3)

Satellite Office
📍 Pasig, Metro Manila, Philippines 💼 Full-time 🕒 Posted February 23, 2026

Job Description

We’re looking for a self-starter who thrives in a very fast-paced environment, embraces AI, and is self-driven in owning work end-to-end to be successful in this role.

The Application Support Engineer provides L2/L3 production support for a telecom application platform used to manage customer connectivity, provisioning workflows, integrations, and service operations. This role is operationally critical and focuses on incident ownership, SLA adherence, high-quality troubleshooting, and disciplined execution of support processes. This is a remote role operating on US Central Time support hours and is designed for engineers who demonstrate strong ownership, structured troubleshooting, and consistent performance in a fast-paced support environment.

Primary Responsibilities & Duties

Production & Incident Support (Core Accountability)

  • Own assigned tickets end-to-end, ensuring timely initial response, investigation, resolution, and closure.

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Job Details

  • Location Pasig, Metro Manila
  • Job Type Full-time
  • Category IT & Technology
  • Posted Date February 23, 2026
  • Application Deadline April 04, 2026