Application Support Engineer – L2

Responsibilities
Receive, analyze, and manage client-raised tickets related to web and mobile applications
Act as a bridge between clients and development teams
Understand reported issues, reproduce them, and provide clear details to developers
Coordinate with developers to ensure timely resolution of issues
Track tickets through their lifecycle and ensure proper closure
Communicate status updates and resolutions to clients professionally
Ensure tickets are resolved within defined SLAs
Perform basic troubleshooting, log analysis, and validation
Document issues, resolutions, and known fixes for future reference
Qualifications
3 years of experience in Application Support (Web & Mobile)
Experience handling ticketing systems (Jira, ServiceNow, Zendesk, etc.)
Good understanding of web applications and mobile apps (Android/iOS)
Basic knowledge of APIs, logs, and databases
Ability to clearly explain issues to developers
Strong communication and ...

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