Application support engineer

Unity Infotech is currently hiring for the following roles within its Banking & Fin Tech practices:
Software Engineer (Application Support)
Work Location : Kochi, Kerala
Job Overview
We are looking for a motivated and detail-oriented Application Support Engineers (L1/L2) to join our application reliability team. The ideal candidate preferably should have prior experience in Fin Tech or Banking , strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.
Responsibilities
Provide L1/L2 application support for banking and fintech applications.
Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
Perform incident analysis , root cause identification, and resolution tracking.
Coordinate with internal teams to ensure timely resolution of issues.
Document issues, troubleshooting steps, and solutions in the knowledge base.
Monitor application logs an...

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