Application Support Engineer (IoT)

Giesecke+Devrient

📍 Sant Joan Despí, Catalonia, Spain 💼 Permanent 🕒 Posted June 18, 2026

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Job Description

Mission / Role Purpose
The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement. 
Key Objectives
End-to-end ownership of incidents and service requests.
Ensure SLA and KPI compliance.
Enable L1 teams and improve First Contact Resolution (FCR).
Ensure application stability and service availability.
Promote continuous improvement initiatives.
Key Responsibilities
Service Operations & Ticket ManagementManage support tickets (INC / SRQ / PRB / CHG).
Act as Incident Manager when required.
Ensure SLA compliance and proper prioritization.
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Job Details

Location Sant Joan Despí, Catalonia
Job Type Permanent
Category Computer Occupations
Posted Date June 18, 2026
Application Deadline July 28, 2026