Application Support Analyst - Ticketing System

The role is in the Application Support team within the Technology department which entails managing client-facing issues, monitoring system connectivity, and delivering functional support across the Client's business applications. The Application Support Engineer will be responsible for end-to-end management of multiple application front-end queries reported by clients or end-users, ensuring accurate troubleshooting, task prioritization, and value-added insights. This role requires a blend of functional application expertise, foundational technical skills, and strong multi-tasking capabilities. The ideal candidate will act as a business partner, driving rapid issue resolution and supporting smooth day-to-day operations in a fast-paced environment. Qualification and Skills: - Application Support Experience: A minimum of 3 to 5 years of experience as an Application Support Engineer, with a focus on handling complex front-end user queries. Proven experience in multi-tasking and managing t...

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