Application Support Analyst

We're Hiring: Application Support Analyst (Mid-Level)
Hybrid | Bogotá
Do you enjoy troubleshooting applications, analyzing data, and keeping systems running smoothly? Are you comfortable working with SQL, incident management, and cross-functional teams? This role is ideal for someone who thrives in a hands-on support environment.
At Nuaav, we're looking for a Mid-Level Application Support Analyst to provide L2 support for our e-commerce platform and help ensure reliable, high-quality service.
What you'll be doing:
Provide L2 application support for an e-commerce platform
Monitor queues, investigate incidents, and resolve order-related issues
Write and analyze SQL queries to generate actionable insights
Improve efficiency through automation and process documentation
Collaborate with internal teams across Oracle, SAP, Jira, Jenkins, Glassbox, and Azure
Support deployments and post-deployment activities
Participate in problem management and continuous impr...

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