Application Support Analyst

Job Description



**Job Purpose**



ICE Digital Trade provides paperless global trade management solutions which digitize, automate, and accelerate trade & post-trade operations, finance, logistics, compliance, and visibility.



The ICE Digital Trade Application Support team provides second-line support for customers who use our proprietary shipping and trade documentation solutions.



**Responsibilities**



The Application Support Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service. The successful candidate will:



+ Provide level 2 application support, liaising with level 1 and level 3 support teams to resolve reported issues and incidents

+ As required, provide coverage for the level 1 team

+ Update the ticketing system (e.g. Zendesk, Salesforce, ServiceNow, JIRA) for the reported problem an...

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