Application Support Analyst

Thomson Reuters is a leading provider of innovative collaboration and publishing software, serving large international clients in the legal, banking, and corporate sectors. We are at the forefront of cloud-based enterprise collaboration and digital content management software.
As an Application Support Analyst, you will be integral in providing high-level technical support and service, ensuring optimal functionality and performance of our Legal Platform products. You will engage with customers and internal teams to resolve issues, enhance user experience, and contribute to the implementation and configuration of new customer setups.
**About the Role**:
- ** Problem Resolution**: Work closely with customers and internal teams to identify and resolve software or system configuration issues, aiming to reduce resolution times.
- ** Customer Interaction**: Deliver an exceptional support experience through effective documentation and regular updates on issue status.
- ** Proje...

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