Application Production Support

At
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ASTEK Iberia , we are looking for a
Application Production Support
to join a leading company in the
banking sector . You will play a key role in ensuring system stability, maintenance, and continuous improvement of critical banking systems.
Main responsibilities:
Production support for core banking applications / Application maintenance (corrective and evolutive).
Deployments and testing for new projects.
Obsolescence management and patching activities.
Handling user requests and internal client support.
Supporting both On-Premises solutions and third-party SaaS solutions.
Answering product-related queries, including: Product usage and design, Configuration, Software updates, Third-party integrations
Managing tickets via ServiceNow and JIRA.
Working under ITIL methodology and ensuring SLA compliance.
Performance tuning and ...

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