Appeals Team Leader

Team Leader (TL) – Dingwall

Salary: 32k+

Full time

The role

You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.

You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPI's within the department to the Operations Manager providing insight and information as required

Completing all administrative documentation for the department including RTWs, rotas and quality checks. Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements.

Support with recruitment, induction and tra...

Ready to Apply?

Submit your application today and join our talented team at Bristow and Sutor Group.