APJ Product Support Manager (LFD)

Job Summary The Product Support Manager (PSM) - HP PageWide XL & DesignJet is a senior technical leadership role responsible for driving service excellence, customer success, and business insight across the HP PageWide XL and DesignJet portfolios within strategic and mission‑critical customer environments. This role serves as the technical authority, escalation leader, and trusted advisor to customers, channel partners, GTM teams, and business leadership. The PSM combines deep hands‑on technical expertise with advanced service data analysis, operational insight, and business acumen to influence service strategy, product readiness, and go‑to‑market decisions. The role requires frequent travel, strong customer‑facing presence, close collaboration with GTM, Sales, Business Management, GBU, and Service Operations, and active participation in channel capability development, including face‑to‑face (F2F) channel training at the Singapore Large Format Training Center. Key Responsibilities
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