AOG Specialist Role at Airbus Mirabel

Become an Aircraft-on-Ground Specialist at Airbus’ A220 Customer Response Center in Mirabel, Quebec, where you will manage critical AOG situations and prioritizing client expectations.
With at least five years in the aviation industry, you will lead responses to aircraft grounded due to unforeseen events. This role emphasizes building strong networks and collaborating across departments to keep clients informed, while advocating for a superior customer service experience.
Key Responsibilities:
• Develop action plans for resolving AOG situations
• Serve as the focal contact among Airbus departments
• Ensure proper visibility and data management
• Establish contacts for resource availability
• Communicate identified support needs and trends
Requirements:
• Five years of experience in aviation necessary
• Familiarity with Airbus technical processes
• Bilingual in French and English required
• Flexibility and strong priority management skills
• Demons...

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