Anti-Fraud Associate

CORE PROFILE

The Senior Fraud Associate plays a key role in supporting the 24/7 Fraud Center operations by leading complex case handling, mentoring junior fraud associates, and ensuring compliance with the Anti-Financial Account Scamming Act (AFASA). The role involves proactive fraud detection, high-risk case investigation, and coordination with internal teams and external authorities to protect customers and the fintech ecosystem from scams and fraudulent activities.

NATURE OF WORK

KEY RESPONSIBILITIES:

• Handle 24/7 telephony anti-fraud detection and control services, customer calls and reports regarding suspected fraud, scam attempts, or unauthorized transactions.
• Coordinates with other financial institutions on money trailing as mandated by the regulations on the processs of coordinated verification.
• Lead the investigation and resolution of complex or escalated fraud cases, ...

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